POSTAGE & RETURNS
Postage of VELVET Concepts products are fulfilled domestically in Australia through Australia Post E-parcel and via our designated courier dependent on your delivery address via VELVET Concepts Pty Ltd and our affiliated Distributors in each territory.
We aim to process and dispatch orders within 1- 3 working days from receipt of your order payment. Please Note: We are unable to deliver by courier to PO Boxes and although we do our very best to keep you informed, please not we do not have any control over courier delivery times and dates
New Zealand Shipping Rates
We ship to NZ via International courier service with obligatory tracked Shipping, delivery can take between 14- 17 working days and although we do our very best to keep you informed, please not we do not have any control over courier delivery times and dates.
Please Note: Some Rural Delivery addresses may cause delays. No track and Trace facilities are available with rural deliveries.
Worldwide Shipping Rates
Most destinations worldwide will be delivered within 15-22 working days. VELVET Concepts Pty Ltd cannot guarantee these exact shipping windows; each shipment is different and will vary from country to country.
All international orders will be paid in AUD ($) and are processed via our secure payment gateway.
REST OF THE WORLD
We offer FREE SHIPPING* when you spend over $55.00 in one transaction from our website www.velvetconcepts.com using code: FREESHIPAU
*Free shipping is only applicable to customers shopping within Australia.
The returns policy is for goods purchased on our website only. VELVET Concepts Pty Ltd hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within seven (7) working days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund and this will be at our sole discretion. Should you wish to cancel your order and return any goods, please notify us within a period of ten (10) working days beginning with the day following the day of delivery to you, by one of these methods:
Please note VELVET Concepts reserves the right to refuse a refund to any customer that is returning goods that are not in 100% perfect condition.
For returns please email us at: firstname.lastname@example.org. Please provide full details of the customer order number and the goods which are being returned.
Customers will have a minimum period of 10 days during which they may cancel orders provided that subject to goods being returned in perfect, saleable condition (the same condition as when delivered).
On receipt of the returned goods we will give you a refund of the amount paid for the goods. To improve our service, please let us know the reason for returning any goods.
Return the parcel by RECORDED DELIVERY to the following address:
VELVET Concepts Pty Ltd
Unit 9/1-3 Exell St
N.S.W , Australia
Tel: (02) 8095 8112
CUSTOMS TARIFFS & CHARGES
In certain circumstances, there may be an applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee. If goods are refused due to customs reasons a 20% return fee may be applicable at the discretion of VELVET Concepts Pty Ltd.
GST CHARGES - (Goods and Service Tax) of 10% will not be charged for items delivered outside Australia where applicable.
Customs Declaration: A customs declaration must accompany all international shipments. We are required to state the value of the goods to customs. This will be as per the order value (AUD $)
Note: Due to customs regulations and circumstances beyond our control in some countries products may be undeliverable.
**Please make sure you fill in your correct address and full telephone number to avoid delays in delivery time.